This was my first time using 99designs after being referred to by a friend. All I can say is that it was a pleasurable experience and quite a simple process. I was able to select a fantastic designer (Jessie Raymundo) from a few entries, and she took my project to the next level. This experience is a credit to her ability as a designer and her exceptional focus to customer service. I have had a great time and have already submitted my second project!